Your Watch

con·sul·tant n. someone who steals your watch to tell you what time it is.

After reading my last blog, my friend Nynke commented that this joke may not really be a joke after all, but rather a compliment.

I agree! Some of my best client engagements involve helping my client be confident enough to follow the path they knew was right, but were afraid to follow. Jerry Weinberg calls this “jiggling”.

A good consultant doesn’t force their own opinion on you as a client. Instead, they help you form your own opinion. Often, they just get you unstuck by giving you a little jiggle — a small change, a different perspective on the problem, sometimes even just permission to act on your instinct. The best advice is when a consultant leads you — using good questions — to your own answer. A good consultant does this well. Often, you feel like you came up with the answer on your own. You did, but with help.

Five Minute Rule: Clients always know how to solve their problems, and always tell the solution in the first five minutes.

— Gerald Weinberg, The Secrets of Consulting

4 Responses to Your Watch

  1. Doug Swanson says:

    I like it…makes good since. Ron…what are you up to these days?

  2. “One of my favorite techniques is wondering. “I wonder what you are doing right now that you can build on when you do this new thing you are considering…”

  3. eiscon says:

    Ah, yes. Making effective use of what you already have. You don’t get any cutting edge style points for that! 🙂

  4. But you do get style points if the client is say a telemarketer wanting to start a new division selling flowers on the internet. If you effectively use the wondering technique, they will either see the connections or…

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: